Lustera Apparel
Roaster-Angry
₨ 1,499.00
Lustera Apparel
Article
Printed Tshirts
Fabric
Polyester 35 %
Cotton 65%
180 GSM
Size
Small
Medium
Large
Extra Large
Shipping Policy
Welcome to Lustera Apparel! We are committed to delivering your orders efficiently and ensuring your satisfaction. Please review our shipping policy below for details about our delivery process:
Shipping Locations
We currently ship all items our Pakistan.
Shipping Charges
- Free Shipping: Available for all orders within Pakistan.
Order Processing Time
- All orders are processed within 1-3 business days.
- Orders are not shipped or delivered on weekends or public holidays.
Delivery Time
- Free Shipping: Orders will be delivered within 4-10 business days after processing.
Order Tracking
Order can be tracked at the link https://lusteraapparel.com/
Once your order is shipped, you will receive a confirmation email with tracking details.
Delays
While we strive to deliver within the specified timeframe, delays may occasionally occur due to unforeseen circumstances (e.g., weather, carrier delays). In such cases, we appreciate your patience and understanding.
Contact Us
If you have any questions or concerns regarding your order, feel free to reach out to us at lusteraapparel@gmail.com. Our support team is here to help!
Thank you for choosing Lustera Apparel
Refund & Return Policy
At Lustera Apparels, your satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we offer a flexible refund and exchange policy to ensure a seamless shopping experience.
Eligibility for Refunds and Exchanges:
Products purchased from Lustera Apparels can be exchanged or refunded within 7 days of purchase under the following conditions:
- The item was damaged, defective, or flawed at the time of delivery.
- The delivered product does not match the original description or specifications provided at the time of purchase.
- Items on sale or clearance are not eligible for returns or exchanges.
How to Request a Refund or Exchange:
To initiate a refund or exchange, please follow these steps:
- Contact Customer Support: Reach out to our support team with your order number and a detailed explanation of your issue.
- Return Confirmation: Once your request is approved, you will receive confirmation and detailed instructions on how to return the item.
- Pack Securely: Ensure the item is securely packaged, ideally including the return confirmation slip with the package.
Important: Please share photographic proof of any damaged or defective items within 7 days of purchase to help us process your request efficiently.
Refund Policy:
- If we are unable to resolve your concern or replace the product, we will issue a refund (excluding shipping and handling charges).
- Refund processing typically takes 7 business days.
Non-Returnable Situations:
We may not be able to process returns or exchanges in the following scenarios:
- Requests made after the 7-day timeframe.
- Products damaged due to misuse or mishandling by the customer.
- Items that are altered or tampered with after delivery.
At Lustera Apparels, we are committed to addressing your concerns fairly and efficiently, ensuring a positive experience for every customer. If you have any questions, feel free to contact us!
FAQ'S(Frequently Asked Question)
Q1: How Can I Place an Order?
A: Browse our latest collection, select your favorite items, choose the desired size and color, and add them to your cart. Once ready, proceed to checkout to complete your purchase.
Q2: Which Payment Methods Are Available?
A: We accept multiple payment methods, including debit/credit cards, secure online payment options, and cash on delivery (COD) for your convenience. All transactions are encrypted to ensure the safety of your data.
Q3: How Can I Track My Order?
A: Once your order is shipped, you will receive a confirmation email or SMS containing a tracking number. Use this tracking number to monitor your order’s status.
Q4: Do You Deliver Internationally?
A: Currently, we deliver only within Pakistan.
Q5: How Can I Find My Perfect Size?
A: A detailed size chart is provided with every product to help you choose the best fit. If you still have any doubts, feel free to contact our customer support for guidance.
Q6: Is My Personal Information Secure?
A: Yes, your personal details are safe with us. For more details, you can review our Privacy Policy page.
Q7: Do I Need an Account to Place an Order?
A: An account is not mandatory, but you’ll need to provide an email address to receive order updates, special offers, and discounts.
Q8: Can I Cancel or Modify My Order?
A: Yes, you can make changes or cancel your order by contacting our customer support as soon as possible. However, once your order is processed, cancellation or modifications may no longer be possible.
Q9: How Do I Contact Customer Support?
A: You can reach out to us anytime at lusteraapparel@gmail.com for queries related to your order, payments, or general assistance.
Q10: What Is Your Return & Exchange Policy?
A: If you are not satisfied with your purchase, you can return or exchange it within 7 days of receiving the order. Please ensure the product is in its original condition with tags attached. For more details, visit our Refund and Replacement Policy page.
